This policy explains what data Unbluff collects, why, and what control you have over it. It applies to the Unbluff website and app.
Data we collect
- Account data: email address and authentication identifiers (including Google sign-in), created when you register.
- Content you submit: the message text or screenshots you paste for analysis, and the generated report.
- Purchase data: credit packs bought, amount, and payment identifiers. Card details are handled by our payment provider and never reach our servers.
- Technical data: basic logs needed to run and secure the service.
How we use it
To generate your decode, keep your history available in your account, process payments and credits, prevent abuse, and provide support. We do not sell your data and we do not use your submitted messages for advertising.
Processors
We use third-party providers strictly to deliver the service: a cloud database and authentication provider for accounts and history, an AI model provider to generate the analysis, and a payment provider for checkout, tax and receipts. They process data on our instructions.
AI processing
The message you submit is sent to an AI model provider to produce the report. It is not used to train third-party models. Please avoid submitting more personal or sensitive information about others than the analysis requires.
Retention
Decodes stay in your account history until you delete them or delete your account. Purchase records are kept as long as accounting and tax law requires.
Your rights
You can request access, correction, export or deletion of your data, and object to certain processing. Write to support@unbluff.com and we will respond within 30 days. If you are in the EEA or UK, you may also complain to your local data protection authority.
Security
Data is stored on managed infrastructure with access controls, and rows are scoped so only your account can read your decodes. No system is perfectly secure, so please do not submit data you cannot afford to have exposed.
Contact
Privacy questions: support@unbluff.com